Privacy policy

Information we collect

Top10Clinics may collect information you provide through account forms, clinic claim forms, quote requests, matching requests, review submissions, contact forms, and clinic profile update workflows. This can include names, contact details, clinic affiliation, preferred language, treatment interests, location preferences, travel timing, review content, uploaded evidence, and messages sent through the platform.

We may also collect technical information such as device, browser, IP address, referral page, cookie identifiers, approximate location, pages visited, and actions taken on the site to support security, analytics, product improvement, and abuse prevention.

How we use information

We use information to operate the clinic discovery platform, respond to enquiries, route lead requests when requested, moderate reviews, process clinic claims, prepare profile updates, prevent fraud or spam, improve search and matching, measure site performance, and communicate about account or service activity.

Health-related interests shared in quote or matching forms are used to help understand what clinic category or service you are asking about. Top10Clinics does not use those details to diagnose, treat, or make clinical decisions.

Sharing and clinic routing

When you ask for a quote, shortlist, claim review, or clinic follow-up, we may share the relevant request details with the clinic, service providers that help us operate the platform, or internal reviewers who need the information to process the request. We do not sell private lead messages as a public data feed.

Public reviews, clinic profile information, and published content may be visible to site visitors once approved or published through the relevant workflow.

Cookies, analytics, and security

We may use cookies, logs, and analytics tools to keep users signed in, remember preferences, understand traffic, protect forms from abuse, and improve the product. Some browsers and devices let you limit cookies or tracking, but parts of the service may not work as intended without essential cookies.

Retention and safeguards

We keep information for as long as needed to operate the service, maintain records, resolve disputes, support safety and moderation workflows, meet business obligations, or comply with applicable requirements. Access is limited to people and systems that need the data for platform operations.

Your privacy choices

Depending on your location and the nature of the data, you may be able to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. Some requests may be limited when records are needed for security, dispute handling, fraud prevention, legal obligations, or the integrity of reviews and claims.

Contact us

To ask about privacy, data access, corrections, account records, clinic claim records, or review evidence, contact the Top10Clinics team through the site forms or the admin support channel connected to your account.